{"id":2842,"date":"2019-07-01T05:58:21","date_gmt":"2019-07-01T05:58:21","guid":{"rendered":"https:\/\/omaha-seo.com\/blog\/?p=2842"},"modified":"2022-06-06T17:09:22","modified_gmt":"2022-06-06T17:09:22","slug":"2842-2how-to-avoid-accidentally-eroding-your-brands-credibility","status":"publish","type":"post","link":"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/","title":{"rendered":"How to Avoid Accidentally  Eroding Your Brand\u2019s Credibility?"},"content":{"rendered":"<p>By keeping up real aims, maintaining a strategic distance from constrained <a href=\"https:\/\/omaha-seo.com\/\">brand credibility<\/a>, and sticking to an all-encompassing key vision, you&#8217;ll be on track to avoid face plants and crevices in the sensitive equalization of trust.<\/p>\n<div class=\"entry-content\">\n<p><img decoding=\"async\" class=\"aligncenter wp-image-26622 size-full\" src=\"https:\/\/www.toprankblog.com\/wp-content\/uploads\/marketing-trust-fractures.jpg\" sizes=\"(max-width: 600px) 100vw, 600px\" srcset=\"https:\/\/www.toprankblog.com\/wp-content\/uploads\/marketing-trust-fractures.jpg 600w, https:\/\/www.toprankblog.com\/wp-content\/uploads\/marketing-trust-fractures-300x180.jpg 300w\" alt=\"Avoiding Unintended Brand Trust Fractures\" width=\"600\" height=\"360\" \/><\/p>\n<p>Recently, we\u2019ve been running a series of posts here on the TopRank Marketing Blog called \u201cTrust Factors,\u201d where we explore techniques that modern brands can use to build trust and credibility with digital audiences. There are numerous examples of companies\u00a0building trust with best-answer content\u00a0and\u00a0boosting credibility with influencer marketing\u00a0for this purpose.<\/p>\n<p>Marketers are always seeking creative ways to forge genuine connections while standing out from the pack.\u00a0New research from Edelman\u00a0shows that consumers now have higher expectations than ever when it comes to brand responsibility. However, it\u2019s worth pointing out that these efforts (even with the best of intentions) can backfire.<\/p>\n<p>When steps are taken to strengthen trust instead have the opposite effect, we call these \u201cTrust Fractures.\u201d A recent example got me thinking about the subject, and why marketers everywhere should be cognizant of its lurking danger.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69e8fa785c83b\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69e8fa785c83b\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#A_North_Face_Plant_on_Wikipedia\" >A (North) Face Plant on Wikipedia<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#Get_your_website_unstuck_now_How_Click_the_Omaha_SEO_link_below\" >Get your website unstuck now! How? \nClick the Omaha SEO link below!<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#How_to_Steer_Clear_of_Trust_Fractures\" >How to Steer Clear of Trust Fractures<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#1_Do_Things_for_the_Right_Reasons\" >#1: Do Things for the Right Reasons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#2_Avoid_the_Fauxthenticity_Pitfall\" >#2: Avoid the Fauxthenticity Pitfall<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#3_Think_Through_Outcomes_and_Next-Steps\" >#3: Think Through Outcomes and Next-Steps<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/#Keep_Marketing_Trust_Intact\" >Keep Marketing Trust Intact<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"A_North_Face_Plant_on_Wikipedia\"><\/span>A (North) Face Plant on Wikipedia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Wikipedia. According to Moz, its\u00a0domain authority is among the highest on the web. <a href=\"https:\/\/omaha-seo.com\/blog\/2737-2how-block-chain-will-impact-search-marketing-industry\/\">Search marketers<\/a> are accustomed to competing with the community-driven online resource\u2019s informational results atop SERPs of all kinds. Brands occasionally attempt to co-opt Wikipedia\u2019s popularity and inherent trust factor in various ways.<\/p>\n<p>The North Face, an outdoor recreation product and clothing company, recently teamed up with agency Leo Burnett Tailor Made for a seemingly savvy initiative: taking high-quality photos of athletes in North Face gear at notable locations around the globe, then uploading them as featured pictures for the pages covering those landmarks on Wikipedia.<\/p>\n<p>The idea is pretty straightforward; when a user runs a Google search to learn about state parks and mountains and the like, they\u2019ll click on the Wikipedia entry and find North Face products and logos within the imagery. In addition to the powerful authority for an image hosted on\u00a0<i>wikipedia.org<\/i>\u00a0helping these graphics rank very highly in image searches, there\u2019s also the subconscious connection created in one\u2019s mind when they see the North Face brand embedded in photos of these beautiful places.<\/p>\n<p>For a while, it seemed to be working, as explained by a\u00a0recent writeup in AdAge. But when Wikipedia\u2019s moderators became aware of the scheme, they were none too pleased. Unsurprisingly, this kind of activity goes against the non-profit website\u2019s terms of service.<\/p>\n<p>\u201cAdding content that is solely intended to promote a company or its products goes against the spirit, purpose, and policies of Wikipedia to provide neutral, fact-based knowledge to the world. It exploits a free public learning platform for corporate gain,\u201d said a representative from the Wikimedia Foundation, a non-profit that runs Wikipedia.<\/p>\n<p><img decoding=\"async\" class=\"wp-image-26620 size-full aligncenter\" src=\"https:\/\/www.toprankblog.com\/wp-content\/uploads\/Tweet-for-North-Face.png\" sizes=\"(max-width: 493px) 100vw, 493px\" srcset=\"https:\/\/www.toprankblog.com\/wp-content\/uploads\/Tweet-for-North-Face.png 493w, https:\/\/www.toprankblog.com\/wp-content\/uploads\/Tweet-for-North-Face-231x300.png 231w\" alt=\"\" width=\"493\" height=\"639\" \/><\/p>\n<p>\u201cWhat The North Face and Leo Burnett did wasn\u2019t clever or impressive\u2014it was duplicitous, using Wikipedia\u2019s openness against it, and in fact was directly contradictory to Wikipedia\u2019s Terms of Use,\u201d one of Wikipedia\u2019s volunteer editors told AdAge. This particular editor,\u00a0William Beutler, also happens to be the CEO of his own agency (Beutler Ink), making his sharp words toward Leo Burnett extra-spicy.<\/p>\n<p>Wikipedia\u2019s editors removed the offending images. North Face issued an apology. Perhaps they still consider the entire endeavor worthwhile given all the attention it garnered. But in their effort to gain brand trust and recognition by earning high search placements and associating (indirectly) with the Wikipedia name, North Face and its agency come out looking at best aloof, and at worst \u201cduplicitous.\u201d<\/p>\n<table style=\"border-collapse: collapse; width: 100%;\">\n<tbody>\n<tr>\n<td style=\"width: 100%;\">\n<table style=\"border-collapse: collapse; width: 100%; height: 144px;\">\n<tbody>\n<tr style=\"height: 109px;\">\n<td style=\"width: 990.8px; height: 109px;\">\n<h3 class=\"et_pb_module_header\" style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Get_your_website_unstuck_now_How_Click_the_Omaha_SEO_link_below\"><\/span><span style=\"font-size: 18pt; color: #3366ff;\">Get your website unstuck now! How?<\/span><br \/>\n<span style=\"font-size: 18pt; color: #3366ff;\">Click the Omaha SEO link below!<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<\/td>\n<\/tr>\n<tr style=\"height: 35px;\">\n<td style=\"width: 990.8px; text-align: center; height: 35px;\"><span style=\"color: #3366ff; font-size: 18pt;\"><strong>Omaha SEO<\/strong><\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span class=\"ez-toc-section\" id=\"How_to_Steer_Clear_of_Trust_Fractures\"><\/span>How to Steer Clear of Trust Fractures<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Sometimes, Trust Fractures are the simple results of blatant missteps by a brand or its representatives. These are relatively easy to avoid (don\u2019t do shady stuff!). Instances like the one above, where a trust-diminishing situation arises as an unforeseen consequence, are tougher to eradicate but can be reduced through deeper and more comprehensive planning.<\/p>\n<p>Here are a few steps you can take to ensure your programs are strengthening trust rather than weakening it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Do_Things_for_the_Right_Reasons\"><\/span>#1: Do Things for the Right Reasons<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>You can\u2019t \u2014 for lack of a better term \u2014 \u201cblack-hat\u201d your way into a trust. There are no gaming human emotions. If your brand\u2019s actions aren\u2019t genuine, people (and even search algorithms) will get wise, because both are growing a lot more adept.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\">There are no gaming human emotions. If your brand\u2019s actions aren\u2019t genuine, people (and even search algorithms) will get wise, because both are growing a lot more adept. @NickNelsonMN #TrustInMarketing<\/span>CLICK TO TWEET<\/span>If you create content solely for the purpose of ranking high on search, rather than fulfilling your audience\u2019s questions and curiosities, then a\u00a0best-answer approach\u00a0isn\u2019t going to deliver the results you desire. The former should arrive as a natural consequence of the latter. I\u2019ve come across numerous keyword-stacked pages that bury you in lead-gen fields as soon as you arrive. Not only will users reject these kinds of tactics, but because of the correspondingly low time-on-page and high bounce rates, Google will too.<\/p>\n<p>The same goes for influencer marketing. When done right, as a\u00a0mutually beneficial and fully engaged partnership, it\u2019s a boon for credibility. But if you\u2019re merely paying someone to associate your brand with them, it\u2019s likely to be transparent to both their following and yours. We see this a lot in the B2C Instagram space, which (from my view) helps explain why millennials are\u00a0reporting lower levels of influencer trust.<\/p>\n<p>So I repeat: do things for the right reasons. Was there a purpose in North Face\u2019s Wikipedia-image play other than sneaking its brand name into objective informational content? Perhaps, but it doesn\u2019t really come off looking that way.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Avoid_the_Fauxthenticity_Pitfall\"><\/span>#2: Avoid the Fauxthenticity Pitfall<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>I\u00a0wrote about this last year, and it goes hand-in-hand with the point above. Basically, when brands try too hard to convey authenticity in hopes of building trust with their audience, it can make them look even more out-of-touch.<\/p>\n<p>This is the core issue afflicting many pay-to-play influencer engagements with Instagram celebrities, including one particularly cringe-worthy example I cited in the linked post. When I see someone with millions of followers write nice but seemingly scripted things about a product, followed by hashtags indicating it\u2019s an #ad, I have a really hard time trusting the legitimacy of the endorsement. I know I\u2019m not alone.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Think_Through_Outcomes_and_Next-Steps\"><\/span>#3: Think Through Outcomes and Next-Steps<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Thinking strategically is always vital as a marketer, especially in cases like these. That means looking at the big picture. What was the end-game with North Face\u2019s image play? Did their agency foresee this possibility? They probably should have, since Wikipedia\u2019s terms aren\u2019t locked up in secret somewhere.<\/p>\n<p>With any trust-building initiative, it\u2019s important to account for what comes next. Where might things go wrong? Are there angles we aren\u2019t considering? How might a certain action be perceived differently than we\u2019re intending?<\/p>\n<p>Without the benefit of experience and seasoned perspective, it can be difficult if not impossible to think through all the effects that might ripple outward from a program or campaign. In this regard, it\u2019s extremely helpful to enlist an agency partner with a strong track record of astute judgment.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Keep_Marketing_Trust_Intact\"><\/span>Keep Marketing Trust Intact<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>When looking at the present digital marketing landscape, I frequently think about the saying that trust is gained in drops and lost in buckets. It\u2019s so true, and so germane to this particular discussion. We as brands work so hard to establish and sustain genuine trust with our customers, prospects, and audiences that preventable backslides can be a real gut-punch.<\/p>\n<p><span class=\"bctt-click-to-tweet\"><span class=\"bctt-ctt-text\">As the old adage goes: Trust is gained in drops and lost in buckets. #B2BMarketing #trust<\/span>CLICK TO TWEET<\/span>Here at\u00a0TopRank Marketing, we\u2019ve written often (and will continue to write often) about Trust Factors that can solidify relationships between your company and the people it serves. But it is equally important to be aware of potential Trust Fracture risks.<\/p>\n<p>By maintaining genuine intentions, avoiding forced authenticity, and adhering to a holistic strategic vision, you\u2019ll be on track to stay clear of face plants and fissures in the delicate balance of trust.<\/p>\n<\/div>\n<p style=\"text-align: center;\">via:https:\/\/www.toprankblog.com\/2019\/06\/b2b-marketing-trust-fractures\/<br \/>\n<iframe loading=\"lazy\" style=\"border: 0;\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m28!1m12!1m3!1d57906.64535453718!2d-96.09081417264318!3d41.249846900848205!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!4m13!3e0!4m5!1s0x87938ce62755c793%3A0x6091a00aba0edb3e!2sTaco%20Bell%2C%20South%2084th%20Street%2C%20Omaha%2C%20Nebraska!3m2!1d41.232951299999996!2d-96.0436763!4m5!1s0x87938c3d0c92fcb1%3A0x98cf112f2e9fe028!2s5223%20Grover%20St%2C%20Omaha%2C%20NE%2068106!3m2!1d41.2266913!2d-95.99608579999999!5e0!3m2!1sfil!2sus!4v1653560072245!5m2!1sfil!2sus\" width=\"600\" height=\"450\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By keeping up real aims, maintaining a strategic distance from constrained brand credibility, and sticking to an all-encompassing key vision, you&#8217;ll be on track to avoid face plants and crevices in the sensitive equalization of trust. Recently, we\u2019ve been running a series of posts here on the TopRank Marketing Blog called \u201cTrust Factors,\u201d where weRead More &raquo;<\/p>\n","protected":false},"author":1,"featured_media":2398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[742,1,14],"tags":[746,22],"class_list":["post-2842","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local-seo","category-search-engine-optimization","category-social-media-marketing","tag-omaha-seo","tag-search-engine-optimization","cat-742-id","cat-1-id","cat-14-id"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Avoid Accidentally Eroding Your Brand\u2019s Credibility? - Omaha SEO<\/title>\n<meta name=\"description\" content=\"By maintaining genuine intentions, avoiding forced authenticity, and adhering to a holistic strategic vision, you\u2019ll be on track to stay clear of face plants and fissures in the delicate balance of trust.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Avoid Accidentally Eroding Your Brand\u2019s Credibility? - Omaha SEO\" \/>\n<meta property=\"og:description\" content=\"By maintaining genuine intentions, avoiding forced authenticity, and adhering to a holistic strategic vision, you\u2019ll be on track to stay clear of face plants and fissures in the delicate balance of trust.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/omaha-seo.com\/blog\/2842-2how-to-avoid-accidentally-eroding-your-brands-credibility\/\" \/>\n<meta property=\"og:site_name\" content=\"Omaha SEO\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/4socialmedia\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-01T05:58:21+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-06T17:09:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/omaha-seo.com\/blog\/wp-content\/uploads\/2019\/03\/Template16.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Phil Belleville\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@MySocialMediaCo\" \/>\n<meta name=\"twitter:site\" content=\"@MySocialMediaCo\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phil Belleville\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Avoid Accidentally Eroding Your Brand\u2019s Credibility? 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